Quality and Safety

The quality of the services provided, and the safety of patients is one of the fundamental pillars for developing a stable hospital. Continuous quality improvement is one part of the managerial activities of Olomouc University Hospital; it is based on the long-term strategic plans of the hospital and its promoter. It satisfies legal and other requirements, Departmental Safety Objectives, quality standards SAK and flexibly responds to new requirements of patients.

Quality audits are conducted all year round; they ensure compliance with established quality systems in common practice.  Further development in the area of quality management at Olomouc University Hospital focuses on the maintenance and development of the existing quality systems. The objective of the process of quality management, in relation to the services provided by the hospital, is to document, inspect, evaluate and improve the activities of the entire hospital.

The World Health Organisation (WHO) supports international technical cooperation in the area of health; it implements programmes to combat or eliminate certain diseases and aims to improve the quality of human life. The goal of the organisation's activities is to achieve the best possible health for all.

Olomouc University Hospital has joined the international network of WHO/Health Promoting Hospitals & Health Services, which is based on the holistic approach to health and on systematic support for hospitals to achieve their potential:

• Focus on health as a target and a normal condition which is a desirable result of the therapeutic process and health care.
• Permanent incorporation of the quality of life as a factor directly linked to the meaningfulness of the health care provided.
• A human-oriented approach focusing on human dignity, the comfort of patients and their relatives and the strengthening of their position with the aim of increasing their responsibility for and involvement in their own health care.
• Improvement in the quality of care by focusing on its technical and operational aspects as well as on the human factor: i.e. supporting the staff and the quality of communication and the overall culture of the hospital environment.
• Efficient and profitable use of resources and their allocation based on their contribution to health improvement.

In 2012, Olomouc University Hospital participated in the international WHO HPH Recognition Project, which also continued in 2013. The solution team established quality requirements for the monitoring and, most importantly, compliance with the principles of healthy lifestyle in haemodialysis patients in Olomouc University Hospital as well as in the employees of the Haemodialysis Centre. The project will be completed with an international audit carried out by the WHO employees next year.

An international external audit was conducted in September 2014. In its conclusion it primarily praised the employees of the Third Clinic of Internal Medicine - the Haemodialysis Centre - for the implementation of documents and for giving recognition to the health support project.

Olomouc University Hospital was granted the WHO – HPH Recognition Process Gold Level certificate.

The role of accreditation is to guarantee continual improvement of quality and safety in relation to health care in Olomouc University Hospital.  

The Quality Management System, pursuant to ISO 9001:2009, helps the hospital organise and systematise processes, with a focus on their management and improvement. The first certification took place in the Transfusion Department of the Olomouc University Hospital in 2007. A further 6 departments were certified in 2008, and a further 5 departments were certified in 2009.

The World Health Organisation (WHO) is an agency of the United Nations Organization. It promotes international technical cooperation in the area of health, and it implements programmes to combat and eliminate certain diseases, and aims to improve the quality of human life. The organisation's goal is to achieve the best possible health for everybody. Olomouc University Hospital has joined the WHO/Health Promoting Hospitals & Health Services programme which is based on the holistic approach to health and on systematic support for hospitals to achieve their potential through:

• Focus on health as a target and a normal condition which is a desirable result of the therapeutic process and health care.
• Focus on health as a target and a normal condition which is a desirable result of the therapeutic process and health care.
• Permanent incorporation of the quality of life as a factor directly linked to the meaningfulness of the health care provided.
• A human-oriented approach focusing on human dignity, the comfort of patients and their relatives and the strengthening of their position with the aim of increasing their responsibility for and involvement in their own health care.
• Improvement in the quality of care by focusing on its technical and operational aspects as well as on the human factor: i.e. supporting the staff and the quality of communication and the overall culture of the hospital environment.
• Efficient and profitable use of resources and their allocation based on their contribution to health improvement.

Olomouc University Hospital received an award in the area of employee satisfaction from the nationwide survey "Hospitals of the Czech Republic 2011".

The Transplantation Centre of Olomouc University Hospital was accredited within the ACCORD programme which is based on the requirement of compliance with the European Commission's Action Plan and which focuses on the establishment of a comparable level of the individual aspects of donation and transplantation in member states. It respects various priorities of participants and is divided into partial work groups. In the first group, the Netherlands cooperates with Hungary and other participants in improving the quality and safety of organ procurement surgery; the second group includes France, Bulgaria and other entities and focuses on improvement in the organisation of organ procurements. The third group is led by Italy in cooperation with Malta, Lithuania, Cyprus and the Czech Republic; its main goal is to establish an accreditation and auditing system for transplantation centres.